At Gateway, having matured primarily from being a successful offshore service provider to being adept at Onshore, Nearshore, Offshore and mix of other sourcing practices, we have established processes for each of these models. We have implemented most prudent and well thought processes for offshore coordination and execution based on our experience of providing offshore software development services successfully to over 700+ satisfied clients globally since our inception in 1997. Hence, you as a client can be assured of certainty when it comes to on-time deliveries, irrespective of the location of the delivery team.

As a result of our industry experience, adept technology expertise, global presence and thus the cultural compatibility which helps us integrate business strategy and smooth execution, we have been able to provide offshore development advantages like reduction in project duration and increased responsiveness combined with significant reduction in overheads.

Our well established Global Delivery Model allows us to provide reliable, scalable and cost-efficient delivery of services and solutions. This time-tested model has helped us in achieving high client satisfaction rating for meeting quality expectations and on time deliveries.

Gateway differentiators:

• Choose a sourcing strategy best suited to most important business considerations, e.g., cost optimization, cultural alignment and proximity of location, language capabilities or risk mitigation
• Be assured of the highest quality of service regardless of the mix of services, technologies and locations
• Lower the Total Cost of Ownership (TCO) of Information Technology by managing different service streams with the help of a unified delivery framework

Processes

All our processes and delivery frameworks have evolved with experience thus resulting in a set of processes which have been fine tuned over time and are strongly established to ensure smooth adoption.

The processes include

• Integrated Project Management Processes
• Integrated Resource Management and Competency Management Processes
• Integrated Quality Management Processes
• Technology and Delivery CoEs

Quality

Irrespective of the delivery model being adopted, quality of deliveries can never be compromised. We are proud of our strong quality focus to all the projects. We have a strong team of qualified QA experts lead by senior Escalation Managers, supporting all the projects throughout the Project Life Cycle.

The quality processes at Gateway have been derived taking insights from various standards and concepts like ISO, CMMi and Six Sigma. These processes and protocols get further customized to fit the requirements of various projects. Our QA team leverages our quality toolkit to achieve overall quality goals.

We use various analytical tools to help carry out process improvements, conduct root cause analysis and design prioritization; thus making a marked difference in delivered service quality to customers.

Quality is ensured across all our processes, interfaces and outputs. It helps us to deliver long-term excellence, and ultimate predictability of returns to all stakeholders.

Gateway is equipped with a holistic quality management system which is a combination of tools, team and processes. Our processes have a proven track record of delivering qualitative technology solutions to our clients worldwide.

Our expertise lies in selection of execution methodology aligning with client business model. This empowers our customers to leverage our cost efficient and high quality Technology Solutions and IT Services.

Our processes help us to deliver exceptional quality and services within engagement schedule and budget.

Lifecycle Processes

Salient Features of Quality Management at Gateway

• Well defined Quality Management System (QMS)
• QMS integration with project workflow to ensure usage, compliance and monitoring
• SQA (Software Quality Assurer) and SEPG (Software Engineering Process Group) to provide guidance to project teams for usage and customization of QMS as per project requirements
• Flexible Processes to meet specific client needs
• Different version of QMS for different software development methodologies
• Exposure to different tools for Software Development Life Cycle - design, development, testing, deployment and maintenance
• Integration of project management and configuration management with QMS

At Gateway, we realize the importance of sharing the best practices and learning acquired as a part of continuous productivity improvement. Knowledge Management at Gateway is at multiple levels – Organization Level, Program Level and at Project Level.

In our integrated internal ERP system, Gateway has a very strong Knowledge Management tool. The huge repository of case studies, reference documents, best practices and experience sharing documents helps the team to get access to the knowledge and reusable solutions in enhancing the productivity across deliveries.

These aided with regular knowledge sharing and “What worked – What did not” sessions at team, project and management levels, helps our team leverage the knowledge acquired across various projects for the benefit of the clients.

Program Management is about delivering successfully and consistently while balancing prioritized objectives, managing risk, and overcoming constraints meeting the needs and expectations of both clients and the users.

Gateway has strengthened its Program Management model with the implementation of custom in-house developed tools for automating the entire project management process, thus bringing in – process efficiency, standardization and greater control. Over the years delivering projects and programs of different sizes and complexities, we have evolved a mature project management processes, techniques, tools and people, thus providing a robust program management framework required to execute a wide range of project types.

Gateway's project management processes and procedures are based on principles and framework proposed by "Project Management Body of Knowledge (PMBOK)"

Our Software Project Management processes forms

• A framework for managing software-intensive projects
• Practical guidelines for planning, staffing, executing, and monitoring projects
• A framework for managing risk

Following are the pragmatic project management approach by which we have been successful in consistently delivering high end software applications that are executed in time and within budgets. We follow an adaptive model of project management where activities are governed by generic as well as tailored processes

Our project management methodology enables, manages and supports the complete project lifecycle.

Initiation

• Initial Scope Identification, Estimations, Contract, Resource Planning and team build up, formal project kickoff
• Establishing the overall project structure, standards, expectations, team and approach

Planning

• Establishing blueprint of project execution including detailed scheduling, communication planning, scope management, time management, risk mitigation, configuration planning, quality & test planning

Execution

• Enabling the project to remain focused by managing and monitoring day to day tasks, scope, issues, risk, quality, progress, metrics, QA reviews

Closure

• Ensuring the completion of the project in an orderly fashion, as per the client specifications, project scope, time and cost
• Formal Project/Phase closure after user acceptance and conducting project retrospectives

With Gateway, you have an access to a highly dedicated and experienced project management team who quickly understands the project, plan the design and implementation efficiently. Our project managers have a wide domestic and international exposure in executing projects for different industry verticals and of varied technical complexity.

At Gateway, Risk Mitigation is integrated with project planning and quality assurance planning. Risk identification and monitoring are mandatory activities for each project status review meeting. This is to ensure pro-active actions reducing impact on project and engagement.

We categorize risks as: