Evolution of Outsourcing

Gateway, in its existence of more than a decade, has been part of the journey that has seen outsourcing evolve at various phases. Using multiple models that suits client needs, Gateway has consistently delivered projects that consists of single application outsourcing, full service outsourcing, transformational outsourcing etc. We have evolved and matured in our sourcing models over these years with vast experiences - ours as well as of our peers.

In late nineties and early this century, business had tremendous pressures on costs and hence offshoring as a delivery model was much in demand. At Gateway we groomed ourselves and are proud to have happy clients who have benefitted with our strong offshore based delivery model. However as business demands changes the focus shifts to partners who are not only cost competitive but cost efficient. This means that the focus was to ensure addressing other aspects of services like local support, effective governance, cultural understanding, quality deliveries etc apart from being cost competitive. Gateway was ready and quickly realigned itself by adopting a Global Delivery model with increasing presence across the globe to stay in close comforts with our clients.

Given that proactiveness has always been our strength, it was a smooth transition for Gateway when the business demand resulted in further evolution of sourcing strategies. These required aligning to providers who look beyond the above parameters and proactively add “business value” to the client. The thought leadership, innovative approaches and deep understanding of business need has helped us position ourselves as long term strategic partners to our clients and not just a mere service provider.

These experiences and learning have positioned us uniquely where our Flexi Sourcing model helps us in adopting the best suited sourcing and delivery model designed for each client.

Trends in IT Outsourcing
Pre 1991   1991-2000   2000-2004   Post 2004
Business Context
  • Most IT systems based around mainframes
  • Focus on core competence
  • Rapid advances in telecom
 
  • Technology bubble burst and the economy took a downturn
 
  • Benefits from traditional outsourcing have plateaued
Business Drivers
  • Early adapters experiment with outsourcing
  • Accelerate time to market
  • Manage growth
  • Access to skills
 
  • Quick fix to saving costs as budgets came under pressure
 
  • Efficiency
  • Innovation
  • Transformation

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Testimonial

“When we started looking for an alternative partner to replace our existing one, we were aware of the risks and possible impact of transition from current vendor to a new one. After lot of due diligence we decided to move ahead with Gateway. Now looking back, we are glad to say that it was a correct decision. Gateway not only worked out a more optimum and cost effective way of providing services but went that extra mile to ensure smooth transition and continuation of services thereafter. In Gateway we have found a right partner.” CEO, A Product Company, Nordics