Gateway′s Managed Services Division is the major focus area for the company. This division is poised to ride the third wave of outsourcing namely Infrastructure Management Services successfully. With IDC estimating more than 80 % of IT objects being managed remotely, Gateway with the multi-skilled team of IT specialists and generalists, is well positioned to be a right sized RIM services partner for you. With our robust and proven approaches for remote / extended 24X7 support, you can rely on us for efficient, consistent, transparent and cost effective RIM solutions and services.

Gateway’s RIM Team has certified resources having major certifications like MCITP, MCSA, MCSE, CCNA, CCNP, CCIE, RHC, VMware, McAfee, Trend Micro, Symantec, etc. Our operations are ITIL driven and all our resources are trained on best practices and with some of them also being certified ITIL professionals. Although, to address the dynamic IT needs and technological changes in the marketplace, our team management is an agile process wherein we proactively add new skills through internal training or by adding experienced professionals on our roles.

Our services are logically distributed across 4 pillars of Infrastructure. They are Servers & Virtualization, Networks, Security and Desktops / Endpoints. From design to implementation and monitoring to audit, we cover all aspects of Infrastructure Management. The constants are: process adherence, governance and reporting, knowledge management and Service Level Assurance.

Our major offerings are:

Engagement models: we have different engagement model for our clients and partners. We are very much flexible in terms of engagement however following are the most appropriate model on which we used to work.

Skill Set Matrix