IT INFRASTRUCTURE > SOLUTIONS

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SOLUTIONS
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Solution Title: 
Service Desk implementation
Solution Description: 

Business need

To implement a centralized service desk for a leading US financial services company to streamline all service desk and supporting processes and costs.

Solution highlights

Customer’s Challenge

A leading US Financial Services company, with an annual turnover of $10.46 billion and over 30,000 employees in 20 countries had a separate service desk in every country to provide end user support in different time zones. Our Client had 50 IT support personnel globally, and averaging costs of $20000 per head. The challenge was to streamline services to reduce costs while increasing employee benefits costs.
 
Gateway TechnoLabs analyzed and highlighted gaps with solutions, wherein we were able to stabilize their IT Infrastructure by deploying a reliable and centralized remote service desk support and infrastructure management system.
 
Solution
Centralized Service Desk for all sites and time zones, which resulted in 40% reduction in IT staffing.
  • ITSM tools automated process implemented for quick turnaround time for password resets and account lockout
  • 24x7 Service Desk implemented with multiple language support
  • System provided effective resolutions in committed OLA’s
 
Benefits
 
  • Enhanced customer service that enables faster and higher quality of delivery
  • Increased staff satisfaction and motivation
  • Improved resource usage with increased productivity by delivering built-in quality using standardized and efficient processes
  • Initiated proactive operations and management
  • Reduced costs, removal of duplicate efforts, waste and unnecessary processes
  • 24x7 support with 60% Cost Saving on Employee cost
  • Empowers people to continually monitor and improve quality, time and cost while adapting to customer needs
Solution Title: 
Performance & Capacity - Monitoring, Reporting and Fault Notification System
Solution Description: 

Business need

To develop an integrated scalable and standards compliant solution with features like central management and monitoring console with an intuitive Ajax Based GUI.

Solution highlights

  • Central management and monitoring console with an intuitive Ajax based GUI
  • Automated provisioning of devices for performance and capacity monitoring with XML/ CSV interface to industry standard inventory management and control systems like NetCracker and Spectrum.
  • Automated reconciliation of device configuration changes based on SNMP Walk and parsing of CVS diff from Rancid.
  • The Performance monitoring covered for both 32bit and 64bit counters across SNMP version 1, 2 and 3
  • Interface counters (Bandwidth in/out, Error and Drop, Unicast traffic, Non Unicast Traffic)
  • Cisco IP SLA
  • Cisco QoS & Juniper CoS statistics
  • BGP peering Mac address accounting
  • DSLAM Port Statistics
  • CMTS counters with environmental counters
  • UNIX and MySQL server statistics
  • SNMP based user configurable threshold notification on all interfaces and complex threshold notifications using SQL queries on device level
  • In-depth reporting with HTML and CSV output covering utilization reports, flat lining or base lining and user customizable SNMP OID based custom reports
  • Central monitoring interface with user ACL based trees displaying customer wise device and interface information with full text tree search and dynamic query builder like advanced search
  • The application features automated device load management with intelligent distribution of devices based on the device types, network usage and location. It also incorporates counters to monitor the server health and raise notification in case of failures and overloads
Solution Title: 
Remote Backup Solution
Solution Images: 
REMOTE BACKUP SOLUTION
Solution Description: 

Business need

To develop a desktop solution based on MS.Net framework that works on Windows and Ubuntu (Linux) operating systems

Solution highlights

  • Built-in scheduler to automate the data backup process (frequency of automatically creating backups daily, weekly, monthly, and so on) using storage media for backups such as disk remote FTP servers (remote or on-line backup)
  • Two different modes of backing up Full (in which all data and files are backed up afresh during the rerun of a particular Backup Task) and Incremental (in which only modified files are backed up during the rerun of a particular Backup Task)
  • Strong File Encryption (secure backups).
  • Facility to create and save unique backup in which specific sets of files can be grouped together and get backed up periodically, as per the scheduler
  • Confirmation e-mails after backup jobs, pre or post backup task programs (to automatically run any program before and/or after a backup process)
  • Implemented LDAP user authentication for Linux server
Solution Title: 
Security Infrastructure Service
Solution Images: 
REMOTE BACKUP SERVICES
Solution Description: 

Business need

A global cruise and land-tour vacation company had approximately 2,500 servers running on various platforms, multi-site data centers, and Geo locations with firewall, content filtering and endpoint security. Despite of such complex and heterogeneous infrastructure in place, the company was unable to manage, detect and block malicious traffic at multiple sites, to comply with standards, or proactively block any attacks and safe guard infrastructure from any network disaster.

Solution highlights

Key Requirement: needed an Organization/Consultant who can not only monitor and manage their Security Infrastructure, but also proactively remediate, orchestrate and protect their network from malicious users and network intruders and attacks Solution:

  • Industry’s Leading Solution
  • Managed by Certified Consultants and skilled resources
  • 24/7 and 365 Days Support covering graveyard shift
  • Centralized monitoring and alert
  • Best SLA’s and MTTR (Mean time to respond)

Benefits to client

  • Able to focus more on business function instead of Network Security issues
  • Standard operating procedure and run book creation and documentation as per the security best practices for business certification
  • Robust perimeter security at all levels
  • Delivered centralized security policy management through an easy-to-use, web-based interface
  • Reduced the time and risks of patch cycle management and orchestration
Solution Title: 
VMware services
Solution Images: 
VMWARE SERVICES
VMWARE SERVICES 1
Solution Description: 

Business need

Client needed a Microsoft Server and virtualization technical consultant to manage and maintain the infrastructure of their Datacenters spread across various locations

  • VMware product used by media publication client and license details
  • Service featured to client by Gateway Techno labs
  • Challenges with current VMware environment

Solution highlights

  • ESX Builds
  • Virtual Machines Provision and Decommission
  • Firmware and Driver updates on ESX Servers
  • Maintenance on Virtual Machines (Increasing Disk space, Increasing or decreasing RAM or CPU)
  • VMotion of Virtual Machines
  • Configuring Virtual Machines Backup
  • Virtual Machines Snapshot Management
  • Virtual Machines Backup Troubleshooting
  • Migrating Virtual Machines on New ESX Host and Data Store
  • Creation of Virtual Machines Templates
  • Updating Virtual Machines Templates at Regular Intervals
  • Health checks of ESX Hosts and Data Stores
  • Various Reporting
  • Capacity Planning

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