TESTING > SOLUTIONS

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SOLUTIONS
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Solution Title: 
Payment Gateway testing
Solution Description: 

We have tested over 8 Payment Gateway solutions and utilized this experience to prepare libraries of re-usable test scenarios, cases and data that can be used to test payment gateway solutions. We have done extensive defect-analysis to ensure that developers have a list of do’s and don’ts before the commencement of any design and development activity.

Salient aspects of payment gateway QA solution are as below:

  • Testing processes and test suite to ensure compliance with OWASP and online transaction guidelines as per EU norms
  • Repository of ~4600 test cases and ~190,000 data sets to carry out manual and automated testing
  • Checklists and guidelines for design and develop activities
 

Process framework

We have documented phase-end reviews which are relevant with payment gateway development activities. We also conduct a Defect Prevention and Review (DPR) session at the end of each phase to ensure that our work remains free of defects in the next phase.

Tools

Used TFS as test suite storage space and provided access to client at the start of the project. TFS also has defects, found to be common across payment gateway solutions. The tool based library ensures that both client and development team members remain pro-active and are aware of the possible pitfalls to minimize any rework.

Complexity Management

We have list of various interfaces which are common for payment gateway solutions and challenges faced while connecting the payment gateway with various applications and gateways, which helps us to deal with future complexities.

Experience

Our QA members and QA managers have extensive experience of testing payment gateways with reference to user interface, unit integration, performance and automated testing. We have prepared payment gateway QA on-board capsules that can be used to ensure that the QA person who joins our team gets the required insight of payment gateway domain, test library, typical pitfalls and engagement lifecycle.

Solution Title: 
CRM Product Testing
Solution Description: 

We have tested CRM products for different business domains and technology platforms for our American and European clients. This experience has been transformed into CRM test suite, matured CRM quality assurance process, templates and checklists. Salient aspects of our capabilities and CRM product testing solution are as following:

  • Experience of testing over 45 CRM products
  • Insight of quality issues in CRM solutions based on Microsoft platforms
  • Understanding quality challenges during CRM up-gradation for interface with various home grown and enterprise level IT solutions
  • Team of CRM QA professionals to ensure functional and performance quality
 

Process framework

Our process framework is based on end-user profile based testing concept. The QA team understands end-user profile.

Tools

We have standard list of tasks and activities that are most common in a CRM development project. The tasks and activities are in TFS and Jira so that we can provide access to project team.

Complexity Management

CRM development, customization and implementation becomes complex as parameterization and end-user characteristics impact testing and CRM quality significantly. Due to availability of test suite and end-user characteristic based test data, this complexity is taken care of in effective manner with accuracy and ease.

Co-ordination

It is vital to ensure that end-user and implementation team has excellent communication frequency and accuracy to avoid disconnects and surprise for both teams. We establish a project status with focus on discussion around CRM feature / functionality with specific end-user representatives. This co-ordination responsibility is owned by our team and without any overhead on client, it is taken care of easily.

Solution Title: 
Test Automation for Product Engineering Services
Solution Description: 

Business need

To establish an offshore test center that can continuously monitor the enhancements being made to a product and manage the quality through software testing services

Solution highlights

  • Engagement initiation with a three-month pilot phase followed by a multi-year engagement
  • Module based testing approach
  • Testing carried out includes functional scope validation, regression testing, usability testing
  • Test case generation, test case updates and final review
  • Test execution, reporting, daily/weekly/monthly bug reports and delivery/release notes provided to the client
  • Scenario based testing with exploratory testing after each regression test cycle
  • Check for the integrations
  • Based on the outcomes the test cases were updated
  • Product quality checked for every release based on regression testing
  • Application stability achieved through regression testing
Solution Title: 
Manual Testing of Web Based Product Development
Solution Description: 

Business need

To establish an offshore test center that can continuously monitor the enhancements being made to a product and manage the quality through software testing services

Solution highlights

  • Engagement initiation with a three-month pilot phase followed by a multi-year engagement
  • Module based testing approach
  • Testing carried out includes functional scope validation, regression testing, usability testing
  • Test case generation, test case updates and final review
  • Test execution, reporting, daily/weekly/monthly bug reports and delivery/release notes provided to the client
  • Scenario based testing with exploratory testing after each regression test cycle
  • Check for the integrations
  • Based on the outcomes the test cases were updated
  • Product quality checked for every release based on regression testing
  • Application stability achieved through regression testing
Solution Title: 
End-to-End Testing of a Large Scale Mortgage Application
Solution Description: 

Business need

To perform the entire test cycle of an extensive mortgage solution during its technology migration from Delphi to .NET, which included the testing of existing application as well as the migrated solution

Solution highlights

  • At initiation, in-depth functional analysis was taken up for complex functionalities and interdependent modules
  • Structured test documentation
  • Test cases for crucial features were defined and carried out
  • With structured ticketing mechanism, bugs were identified
  • Defects/issues were reported in Mantis Ticketing system
  • Based on these tickets, issues were resolved by client’s development team
  • A regression testing was carried out after defect resolution
  • Software testing involved functional, integrated, regression, usability and volume testing

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