Another mounting technology jargon and plenty of tools have popped up around “Chatbots”. A chatbot is not a new word as it has turned 50 years now ever since coined in 1966. Over a period by adding Artificial Intelligence and predictive inputs/outputs towards conversation, it has become more popular.
Thanks to internet penetration we live in a small world with big data, people have an increased access to nearly any topic. Knowledge acquisition is easy, experiences have increased, ways of doing things are evolving continuously contributing towards change in this digital disruptive world. So what is it all leading towards? Many things, and one of the key things is “Perception Building” – “The way in which things are understood, interpreted and regarded”.
Outsourcing is given in current globalization. There is no single silver bullet for all types of key customers when it comes to long term relationship management. Each organization is different with own culture, people and way of working.